As soon as the purchase is successful, your in-game account should be credited with a corresponding items or resources.

You will receive your purchase within a few minutes. Client restart might be necessary.

Also, make sure your game device is properly connected to the internet.

Your user id includes your in-game Player Name and Player Tag (for example, Player_0225 #9dg526).

You can find and copy your user id (Player Name and Player Tag) on the Profile tab.

You can use official Battle Prime support form to contact our support team.